Shipping, In-Store Pick-Up & Returns

Shipping: All orders are shipped within 2 - 3 business days. Shipping is to Canada and USA only, sorry to our international customers! 

In-Store Pick-Up: Most items are ready to be picked up within 2 business days. Please wait for a confirmation email before picking up your item. In-store pick-up is available at our 72nd location only!!

Return Policy: Here at Potter's House of Horrors we want you to be terrified but not terrified of buying something from us. Our return policy is simple... if you have a problem with the item you bought, please contact us within 2 weeks of receiving your product and we'll do our best to make things right. We're simple folk and it's a simple return policy.